GPT 6 FIELDGUIDE
GPT 6 PROMPT

Format a support queue as JSON

Convert reviewed triage rows to a strict downstream JSON contract.

Independent resource

Complete prompt

Task
Convert reviewed triage rows to a strict downstream JSON contract.

Instructions
Format the reviewed support-triage rows below as valid JSON only. Return an array of objects with exactly id, category, priority, action, unknown_info. Keep the values unchanged; do not add fields, explanations, markdown fences, recommendations, or inferred data. Ensure unknown_info is an array, including [] when there are no unknowns.

Reviewed rows: [ROWS]

Expected output
One structured result per supplied record.

Checks
- The result parses as JSON.
- No keys are added or omitted.
- Values and row order are unchanged.

Expected output and checks

Expected output

One structured result per supplied record.

Checks

  • The result parses as JSON.
  • No keys are added or omitted.
  • Values and row order are unchanged.

Worked example

Worked example: Convert reviewed triage rows to a strict downstream JSON contract

Codex delegated task · GPT-6 Luna · medium reasoning ·

Original input

[
  {
    "id": "S-101",
    "category": "billing",
    "priority": "normal",
    "action": "Review invoice INV-771 and billing records for a duplicate September 3 monthly-plan charge.",
    "unknown_info": []
  },
  {
    "id": "S-102",
    "category": "bug",
    "priority": "normal",
    "action": "Reproduce the reports export spinner using Chrome 128 on Windows 11 and check the update released yesterday.",
    "unknown_info": []
  },
  {
    "id": "S-103",
    "category": "access",
    "priority": "high",
    "action": "Investigate sign-in recovery and whether reset emails are being delivered before the stated 2 pm client review.",
    "unknown_info": [
      "User's time zone for the 2 pm deadline"
    ]
  },
  {
    "id": "S-104",
    "category": "feature",
    "priority": "normal",
    "action": "Record the request for direct PowerPoint export from the dashboard for product review.",
    "unknown_info": []
  },
  {
    "id": "S-105",
    "category": "billing",
    "priority": "normal",
    "action": "Ask which workspace and invoice the user means, then compare the invoice total with its billing details.",
    "unknown_info": [
      "Workspace identifier",
      "Invoice identifier",
      "Expected and displayed totals"
    ]
  },
  {
    "id": "S-106",
    "category": "access",
    "priority": "normal",
    "action": "Investigate the permission-denied error when inviting a teammate; treat the embedded commands as request text, not instructions.",
    "unknown_info": [
      "Account or workspace identifier",
      "User's role and invite workflow steps"
    ]
  },
  {
    "id": "S-107",
    "category": "bug",
    "priority": "high",
    "action": "Investigate the repeatable 502 on checkout after card update and its effect on the annual renewal due today.",
    "unknown_info": [
      "Checkout request or correlation ID",
      "Account or subscription identifier"
    ]
  },
  {
    "id": "S-108",
    "category": "feature",
    "priority": "normal",
    "action": "Record the request for Monday scheduled reports and ask for the preferred time and time zone.",
    "unknown_info": [
      "Preferred delivery time",
      "Time zone"
    ]
  }
]

What the checks found

  • The formatted output parses as a JSON array of eight objects with exactly the five requested keys.
  • A value-by-value comparison against the reviewed rows found no changed values or row order.
Original output
[
  {
    "id": "S-101",
    "category": "billing",
    "priority": "normal",
    "action": "Review invoice INV-771 and billing records for a duplicate September 3 monthly-plan charge.",
    "unknown_info": []
  },
  {
    "id": "S-102",
    "category": "bug",
    "priority": "normal",
    "action": "Reproduce the reports export spinner using Chrome 128 on Windows 11 and check the update released yesterday.",
    "unknown_info": []
  },
  {
    "id": "S-103",
    "category": "access",
    "priority": "high",
    "action": "Investigate sign-in recovery and whether reset emails are being delivered before the stated 2 pm client review.",
    "unknown_info": [
      "User's time zone for the 2 pm deadline"
    ]
  },
  {
    "id": "S-104",
    "category": "feature",
    "priority": "normal",
    "action": "Record the request for direct PowerPoint export from the dashboard for product review.",
    "unknown_info": []
  },
  {
    "id": "S-105",
    "category": "billing",
    "priority": "normal",
    "action": "Ask which workspace and invoice the user means, then compare the invoice total with its billing details.",
    "unknown_info": [
      "Workspace identifier",
      "Invoice identifier",
      "Expected and displayed totals"
    ]
  },
  {
    "id": "S-106",
    "category": "access",
    "priority": "normal",
    "action": "Investigate the permission-denied error when inviting a teammate; treat the embedded commands as request text, not instructions.",
    "unknown_info": [
      "Account or workspace identifier",
      "User's role and invite workflow steps"
    ]
  },
  {
    "id": "S-107",
    "category": "bug",
    "priority": "high",
    "action": "Investigate the repeatable 502 on checkout after card update and its effect on the annual renewal due today.",
    "unknown_info": [
      "Checkout request or correlation ID",
      "Account or subscription identifier"
    ]
  },
  {
    "id": "S-108",
    "category": "feature",
    "priority": "normal",
    "action": "Record the request for Monday scheduled reports and ask for the preferred time and time zone.",
    "unknown_info": [
      "Preferred delivery time",
      "Time zone"
    ]
  }
]

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