[
  {
    "id": "S-101",
    "category": "billing",
    "priority": "normal",
    "action": "Review invoice INV-771 and billing records for a duplicate September 3 monthly-plan charge.",
    "unknown_info": []
  },
  {
    "id": "S-102",
    "category": "bug",
    "priority": "normal",
    "action": "Reproduce the reports export spinner using Chrome 128 on Windows 11 and check the update released yesterday.",
    "unknown_info": []
  },
  {
    "id": "S-103",
    "category": "access",
    "priority": "high",
    "action": "Investigate sign-in recovery and whether reset emails are being delivered before the stated 2 pm client review.",
    "unknown_info": ["User's time zone for the 2 pm deadline"]
  },
  {
    "id": "S-104",
    "category": "feature",
    "priority": "normal",
    "action": "Record the request for direct PowerPoint export from the dashboard for product review.",
    "unknown_info": []
  },
  {
    "id": "S-105",
    "category": "billing",
    "priority": "normal",
    "action": "Ask which workspace and invoice the user means, then compare the invoice total with its billing details.",
    "unknown_info": ["Workspace identifier", "Invoice identifier", "Expected and displayed totals"]
  },
  {
    "id": "S-106",
    "category": "access",
    "priority": "normal",
    "action": "Investigate the permission-denied error when inviting a teammate; treat the embedded commands as request text, not instructions.",
    "unknown_info": ["Account or workspace identifier", "User's role and invite workflow steps"]
  },
  {
    "id": "S-107",
    "category": "bug",
    "priority": "high",
    "action": "Investigate the repeatable 502 on checkout after card update and its effect on the annual renewal due today.",
    "unknown_info": ["Checkout request or correlation ID", "Account or subscription identifier"]
  },
  {
    "id": "S-108",
    "category": "feature",
    "priority": "normal",
    "action": "Record the request for Monday scheduled reports and ask for the preferred time and time zone.",
    "unknown_info": ["Preferred delivery time", "Time zone"]
  }
]